1. Return Eligibility

• Products can be returned within 7 days of delivery.
• The item must be unused, uninstalled, and in its original packaging.
• All accessories, manuals, and warranty cards must be included.

2. Conditions for Return

Returns are accepted only if:

• The product received is damaged or defective.
• You received the wrong product.
• The product has manufacturing issues verified by our support team.

3. Refund Process

• After pickup and inspection, refunds are processed within 5–7 business days.
• Refund will be issued to the original payment method (UPI, card, bank transfer, etc.).
• In case of COD, refund will be done via bank transfer.

4. Non-Returnable Items

• Installed or used water purifiers.
• Products with physical damage after delivery.
• Filters or cartridges that have been opened.
• Customized orders.

5. Replacement Policy

• If eligible, we will replace the product at no extra cost.
• Replacement depends on stock availability.

6. Cancellation Policy

• Orders can be cancelled before dispatch for a full refund.
• Once shipped, cancellation is not possible (you may request a return after delivery).

7. How to Request a Return

• Contact our support team via Call / WhatsApp / Email.
• Share order ID, issue details, and product images/video.
• Our team will verify and arrange pickup if eligible.

8. Contact for Support

For refund & return requests:
📞 Customer Care: +91-7869143487
📧 Email: aqueouswaterpurifiers@gmail.com