Shipping & Payment Policy
1. Shipping Policy
a) Order Processing Time
- All orders are processed within 1–2 business days.
- Orders placed on weekends or holidays will be processed on the next working day.
b) Delivery Time
- Standard delivery time is 3–7 business days, depending on location.
- For remote areas, delivery may take a little longer.
c) Shipping Charges
- Shipping charges (if any) will be shown at checkout.
- Free shipping may apply on selected products or promotional offers.
d) Order Tracking
- Once your order is shipped, you will receive a tracking ID via SMS/Email/WhatsApp.
e) Delivery Attempts
- Our courier partner will attempt delivery 2–3 times.
- If the order is not accepted, it will be returned to us.
f) Damaged or Wrong Product Delivery
If you receive:
- A damaged product
- A defective product
- A wrong item
Contact us within 24–48 hours with photos/video for quick support and replacement.
2. Payment Policy
a) Accepted Payment Methods
We accept the following secure payment options:
- UPI (Google Pay, PhonePe, Paytm)
- Debit/Credit Cards
- Net Banking
- Wallets
- EMI (if enabled through payment gateway)
- Cash on Delivery (COD) on selected products/locations
b) Secure Payments
- All online payments are processed via secure and encrypted payment gateways.
- Your payment details are never stored on our servers.
c) COD Policy
- COD may include a small verification step to avoid fake orders.
- Ensure someone is available to receive the order at the time of delivery.
d) Payment Confirmation
- Once payment is completed, you will receive an order confirmation via SMS/Email/WhatsApp.
3. Contact for Shipping & Payment Support
For any shipping or payment-related queries:
📞 Customer Support: +91-7869143487
📧 Email: aqueouswaterpurifiers@gmail.com